E
Eye Crypt
Pricing
About
FAQ
🇬🇧
EN
☰
FAQ
Common questions, answered.
Getting started
What is Eye Crypt?
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Do I need crypto trading experience?
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How do I get started?
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Which operating systems are supported?
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Pricing & payment
Why USDT (TRC-20)?
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Can I get a refund?
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Can I cancel my subscription?
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What payment networks are supported?
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How long does subscription activation take?
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How the bot works
Which exchanges does the bot connect to?
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What's the difference between Scanner / Lite / Pro?
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Why no stop-losses on Pro?
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What's the delta-neutral hedge?
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Do I need to provide API keys?
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What permissions should my API keys have?
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Account & security
I forgot my password.
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Should I enable 2FA?
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I lost my 2FA device.
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Can I change my email?
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How do I delete my account?
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Troubleshooting
Bot says 'license invalid'.
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Bot won't start (no Python error).
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Dashboard shows 0 trades for hours.
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Bot is online but cabinet doesn't show status.
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I get 'subscription expired' even though I just paid.
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Still have questions?
Email us — we usually respond within 24 hours.
support@eyecrypt.com